Suunto App

Frequently Asked Questions

BEFORE YOU GET STARTED: 

All of the watches (Ambit onwards) have a way to connect to the app:

  • either via Bluetooth: Ambit3, Traverse, Spartan and Suunto 3,5,7 and 9. 
  • or via USB cable and SuuntoLink: Ambit and Ambit2, but also Ambit3 and Traverse collections as an addition to the Bluetooth sync. 

Getting started: 

  1. Download the Suunto app for your iOS or Android phone and create a new account (if you do not have one already). Alternatively, you can use an already existing Sports Tracker account. 
  2. Pair your watch with the app and get acquainted with the new interface and all of the great customizing features the Suunto app has to offer. The app is fairly easy to navigate: the lower icon bar will guide you through the main options, such as Home, your Profile and your training & daily insights and Maps to create exciting new routes for your activities. 

Note: Suunto Movescount and Suunto app are different platforms, making it impossible to log into the Suunto app with your Movescount credentials, but you can create the Suunto app account with the email address you used in Movescount. It is also important to remember that you can create a new Suunto app account only in the mobile app. 

Screenshot 2020-10-21 at 14.41.22.png

How to connect and sync via Bluetooth: 

  • Pair your device to the Suunto app. After the watch and the phone are connected, the sync of information starts automatically. 
  • Tap the watch icon in the upper part of the app screen and check out the sync progress. 
  • All the synced information will be available in your Diary. By tapping any exercise you can check the in-detail information of your training. 
  • The sync between your watch and your phone starts automatically when you open the app provided the Bluetooth of both your phone and watch is activated and they are in the working range. 

How to connect and sync via USB cable and SuuntoLink:

In case you own an Ambit (1,2,3) or a Traverse watch after you have created an account, these are the next steps to follow:

  • Download, install and open SuuntoLink on your computer. 
  • Connect your watch to your computer via the supplied USB cable.
  • SuuntoLink will recognize your device and will ask for your Suunto app credentials in case you have unsynced exercises. 

Note: You can only Log in with an already created Suunto app account (see above). You cannot create a new account in SuuntoLink. 

  • SuuntoLink will ask you to connect to your Movescount account to sync the sport modes or routes to your watch. 
    1. If you have a Movescount account, use it to connect SuuntoLink to it.
    2. If you do not have a Movescount account, click Register.

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The recommendations below apply to the following watches: Spartan Collection, Suunto 5, Suunto 7 and Suunto 9. 

 

Keywords: 

Popular starting point – while you check out the heatmap, you will come across several frequented spots by our community to start their training. 

Popular routes – select an area on the map and search for the most frequented routes our community members are also using in their training. 

Route – is the path you created or decided to take to get from point A (the starting point or the popular starting point you just saw) to point B (the endpoint). 

Waypoint – is a really helpful way to guide yourself easily with your Suunto watch.

.gpx – just in case you already found a track you want to follow and you don’t know how to add it to the Suunto app or export it from the Suunto app and use it with another service. 

The Suunto app has received various improvements that will improve your training considerably. Here are the more important things you can do and you need to know about to benefit from its development:

  • Check out the best places for your activities.

Regardless of where you are and what your plan is, take your phone out and use the Suunto app to find the best routes for your next adventure. You can either tap the map preview on the home view of the Suunto app or the map icon in the access bar. Both will open up a map with the following options: 

  • Map style/ map type: select the map that highlights the details you are interested in. 

    imageetfzf.png                   

  • Heatmap: select the activity for which you want the heatmap, it will be displayed on top of the map style you are currently using.

       IMG_9CE0544AEE32-1.jpg             

  • My tracks: show the tracks you have covered this week, month, or year. You can view your tracks on any map type. 

IMG_F9624E024616-1.jpg                                   

  • Popular starting points: show the possible start or end of a route you might want to create. They are visible only on the heatmap.               

According to your location, the Suunto app will also generate the popular routes of the area. You can select the sport you are interested in routes for and go through all of the routes available in the area of your search. 

Tap on any of the popular routes, rename it so it’s easier to identify it, edit the suitable activity type (optional) and Save it to your route gallery and sync it to your watch. 

                                                                                 

  • Create, import, and export exciting routes for your training.

After you have checked out where other people are training and you know where you want to go, you can create your route or import it (.gpx format).    

This is how you create a route on the Suunto app for iOS/Android and this is how you import a .gpx file in the Suunto app for iOS/Android      

You can also add waypoints to your route and rename* them so they reflect the pit stops you are interested in or can use waypoints to mark turns along the route to easily navigate with your watch. 

* available for Suunto 5, Suunto 9, and the Spartan collection. 

Do you want to use the route or the recorded data you have in the Suunto app with another service? 

You can export both the .gpx file (1) and the .fit file (2) of your training from the Suunto app. 

  1. Open your saved routes gallery and tap the Share buttonScreenshot 2020-08-26 at 17.17.03.png. Send the .gpx file to a friend, AirDrop it, save it to your Files, or your Google Drive. Additionally, you can go to your exercise, tap the “More” (three dots), and save the route to the gallery.
  2. Open any training you recorded, tap the “More” icon, and select to Export as .FIT file. Send the .FIT file to a friend, AirDrop it, save it to your Files, or your Google Drive.

Screenshot 2020-08-26 at 17.29.43.png

  • Manage the routes you have already saved and share them with your training buddies or the community.

You can always double-check the routes you have available, you can also share them in case you and your buddies want to train on the same trail. It also helps our community create more useful recommendations for other Suunto users. 

Your route gallery on iOS and on Android

imageiec9.pngScreenshot 2020-09-03 at 13.43.31.png

Did one of the people you are following in the Suunto app do an amazing trail? 

Tap to open their exercise, tap on the “More” button (three dots), and save that trail to your gallery of routes. Don’t forget to show some support and give a shout out to your friend.IMG_C27602FB4532-1.jpg

Make sure you have synchronized your watch with the Suunto app after all of the changes you have made, otherwise the changes will not reflect in the watch. 

The Movescount exercise history transfer is an important part of our digital service transition. It is intended to be enabled once as you take Suunto app into use.


We started a gradual roll-out to our community back in May of 2019 by enabling the transfer for Suunto 9, Spartan, Ambit3, Traverse and Traverse Alpha family watches and EON Dive computers.


The service is now enabled for all the Suunto users to import their Movescount history to Suunto app. Make sure you have downloaded the app.

The transfer might take some time depending on how much information there is to transfer.

 

How to get started? 

  1. Ensure you have paired your Suunto with Suunto app and have notifications enabled.
  2. When you receive the notification, you’ll be able to start the transfer – the app will guide you through the flow: 
    iOS: Open Profile > Connect to other services and check if Movescount is there. 

    iOS_Helpshift - Settings.png

    Android: Open Settings > Connect to other services and check if Movescount is there. 

    Android_Helpshift - Settings.png
  3. After entering your Movescount credentials, the data import will start automatically, and your Moves will be added to your Diary in Suunto app. This can take between several minutes and several days, depending on the volume of data being transferred by the community at a given point in time.
  4. We will send you an e-mail confirmation when the transfer is completed. 

 

Do you think you missed our notification? You can always check under Connect to other services if the transfer is already available for you, if you see the Movescount icon, it is available. 

Do you see duplicate Moves in Suunto app? If you have used Suunto app and Movescount in parallel and synced to both services, it may happen that some Moves are imported and create duplicates. If this is the case, we kindly ask you to manually delete the duplicate: Select the activity, tap Edit and Delete.  

 

What do I need to know? 

  • The transfer is only one way – Movescount to Suunto app.  
  • The data transfer is intended to be done only once.  
    It will contain all Moves that have been synced to Movescount prior to the moment you start the transfer. 
  • Imported exercises will be private by default in Suunto app.
    Public exercises from Movescount will remain a data source for Heatmaps.
  • Moves synchronized after enabling the transfer will not be synchronized to Suunto app. 
  • You can continue using Movescount after enabling the transfer. Just make sure to sync your watch with both Movescount web and Suunto app separately.
  • Moves that have been deleted in Movescount after May 2019 will be transferred to Suunto app and may still appear in the Diary. If this is the case, we kindly ask you to manually delete them in Suunto app.
  • For Suunto app for iOS to refresh the Diary overview and display imported Moves, please bring the app again the foreground or close and re-open the app.
  • If you are using partner services like Strava, TrainingPeaks or other, please know: 
     
    1) If you sync to both Suunto app and Movescount in parallel and have a partner service connected from both Movescount and Suunto app, please disconnect from the partner service in Suunto app before you start the transfer to avoid having duplicates in the partner service. 
     
    2) After enabling the Move history transfer, please make sure to only sync from either Movescount or Suunto app to the partner service to avoid duplicates. Please disconnect from the partner service through Movescount under Settings > Other sports services.  
    Continue to sync with the partner using Suunto app.  

 

One of my Moves is missing or the data is incorrect. What shall I do? 

Ensure you received the confirmation that the Movescount history import is complete. If you did not receive it yet, Moves are still on their way to Suunto app. 

If you received the confirmation and Moves are missing from your history, you can re-create them manually in Suunto app. Here is how you do it: 

  • Open Suunto app, tap the + icon and choose to Add activity manually. Fill in all available exercise data. 

If the exercise data of Moves is incorrect or you need more help, please contact our Support team. We are happy to assist you. 

 

Which data will be transferred? 

The data transfer includes your Moves and the associated exercise data including images. Dive data in Suunto app will include dive time and a dive depth graph. All other dive data will not yet be displayed.

Please note, Suunto app may not yet be displaying all exercise and dive data, tables and graphs coming from Movescount. We are continuously enhancing Suunto app with the most relevant features for the entire community.  

The data transfer does not include: 

  • Personal information including body metrics 
    – Suunto 9 and Spartans: Your personal information will be synchronized to Suunto app once you connect your watch with the app. 
    – Ambit3 and Traverse watches: Currently it is not possible to synchronize personal information to Suunto app or edit the information in the app. 
  • Routes 
    – Suunto 9, Spartans & Suunto app for Android: Routes stored on your Suunto watch will be synchronized to Suunto app for Android once you connect your watch with the app. 
    – You can manually export all our routes from Movescount and import them to Suunto app.  
  • POIs 
  • Suunto Movies 
    To create videos of your training, we recently introduced a partnership with Relive. Learn more
  • Groups
    They will not be available in Suunto app, but with our connected partner services, there are many opportunities to join highly-engaged groups like e.g. SuuntoRun on Strava and build your digital community. 
  • Events that you are attending 
  • Training programs 
    They will not be available in Suunto app, but with our connected partner services there are many opportunities to use training planning and programs with TrainingPeaks or Strava and others 
  • Suunto Apps for your watch created by the Movescount community 
  • Device settings 

 

Note: Suunto app does not display POIs as a separate feature or as part of a route. 

Note: You can export your personal information, POIs, routes and Move data in according, transferable formats (.GPX and .FIT files respectively) from Movescount under Settings > Export > Download all your data. Please note that it is not currently possible to import some of this data (POIs) to Suunto app. 

Learn how to pair your Suunto 5, Suunto 3 Fitness, Suunto 9 or Spartan watch with Suunto app.

Are you reading on Suunto app? Some of the steps will require actions on the app. Open the same FAQ article on our website.

 

Prepare your Suunto watch for pairing:

  1. Wake up your watch by pressing the middle button.
  2. If your watch has been paired with another phone or another mobile app e.g. Suunto Movescount App, forget the app. Go to Settings > Connectivity > Paired devices. If MobileApp is listed, press the middle button and choose Forget.
  3. Check from the Settings menu that:

    – Airplane mode is off: Connectivity > Airplane mode (toggle is grey).
    – Discovery is on: Connectivity > Discovery (toggle is green).
    – Power saving is off (Spartan, Suunto 5, Suunto 9 only): Setting > General > Power saving (toggle is grey)

    Make sure Airplane mode is disabled.Ensure discovery is enabled.

  4. Ensure that Do Not Disturb mode is off: Open the shortcuts menu from the watch face by keeping the middle button pressed. Turn Do Not Disturb mode off (toggle is grey).

Start the pairing process on your phone:

  1. If you have Suunto Movescount App installed on your phone, please uninstall Movescount App. Using both apps at the same time will cause connectivity issues.
    Learn more about how to use the Suunto app and Suunto Movescount together.

  2. Start Suunto app and tap the ‘watch’ icon to enter the Watch view. Activate Bluetooth.
    Watch icon in Suunto app.
  3. When your Suunto watch appears in the list of watches tap PAIR. If more than one watch is listed, select your watch based on the serial number shown at the backside of your watch.
    Pair your watch with Suunto app.

  4. Enter the passkey shown on your watch into the pairing request field on your mobile device and tap PAIR.
    Enter the passkey shown on your watch.    Passkey on your watch.

  5. Wait for the pairing to complete. This may take several minutes.
    Your watch is paired.

 

Do you have problems with pairing?

Learn how to pair your Suunto 3, Suunto 5, Suunto 9 or Spartan watch with Suunto app.

Are you reading on Suunto app? Some of the steps will require actions on the app. Open the same FAQ article on our website.

 

Prepare your watch for pairing:

  1. Wake up your watch by pressing the middle button.
  2. If your watch has been paired with another phone or another mobile app e.g. Suunto Movescount App, forget the app. Go to Settings > Connectivity > Paired devices. If MobileApp is listed, press the middle button and choose Forget.
  3. Check from the Settings menu that:

    – Airplane mode is off: Connectivity > Airplane mode (toggle is grey).
    – Discovery is on: Connectivity > Discovery (toggle is green).
    – Power saving is off (Spartan, Suunto 5, Suunto 9 only): Setting > General > Power saving (toggle is grey)


    Ensure airplane mode is toggled off.    Ensure discovery is enabled.

  4. Ensure that Do Not Disturb mode is off: Open the shortcuts menu from the watch face by keeping the middle button pressed. Turn Do Not Disturb mode off (toggle is grey).


Start the pairing process on your phone:

  1. If you have Suunto Movescount app installed on your phone, unpair your watch and uninstall the app:
    a. Forget your watch in the Movescount app
    b. Forget your watch in the Bluetooth settings of your mobile device.
    c. Uninstall the Movescount app from your phone

  2. Ensure that Bluetooth and Location services are activated.

  3. Start Suunto app and tap the ‘watch’ icon to enter the Watch view.Watch icon in Suunto app.
  4. If you did not allow Suunto app to access your location, the app will ask you to Allow location.

  5. Suunto app will search for compatible devices. When your Suunto watch appears in the list of watches tap PAIR. If more than one watch is listed, select your watch based on the serial number shown at the backside of your watch.
                  Screenshot_20200114-151022.png

  6. Enter the passkey shown on your watch into the pairing request field on your mobile device and tap PAIR. 

  7. Wait for the pairing to complete. This may take several minutes.

              Screenshot_20200114-152522.png

Find troubleshooting steps for the most common pairing issues. Try one step at a time and see if the problem was solved.

Are you reading on Suunto app? Some of the steps will require actions on the app. Open the same FAQ article on our website.

 

Please note that we continuously improve the software of our products and fix possible bugs:

  1. Ensure you have the latest app version installed. Go to App Store and check for available app updates.
  2. Ensure your watch uses the latest software. Connect your watch to SuuntoLink, Moveslink2 or DM5 on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch with SuuntoLink  or Moveslink2 or dive computer with DM5.

 

Common pairing issues and troubleshooting steps

Covered issues:

  1. I have Movescount App installed on my phone and want to start using Suunto app
  2. My product is not shown in the list of available devices
  3. Suunto app shows that pairing failed, but my product and phone seem to be connected (notifications)
  4. The passkey does not appear on my Spartan, Suunto 5, Suunto 9 and Suunto 3
  5. I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app
  6. My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing


1. I have Movescount App installed on my phone and want to start using Suunto app

Having Suunto Movescount App installed on your phone and using both applications in parallel with your Suunto product, will cause pairing and connectivity issues. We strongly recommend un-installing the Movescount App from your phone following the instructions below:

Suunto 9 and Spartan watches:

  1. Un-install Movescount App from your phone.
  2. Start pairing with Suunto app.


Ambit3, Traverse and Traverse Alpha Collection watches and EON Steel and Core dive computers:

  1. On your device: 
    Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
    Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
    EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.
  2. On your phone:
    Open Movescount App and tap the watch icon on the top right of the screen. In the watch state view, tap Details in the upper left corner, and then select the Forget button.

       

  3. In your mobile device settings, go to Bluetooth and remove your product from the list of connected devices by tapping the info-icon and then Forget this device.

       

  4. Un-install Movescount App from your phone.
  5. Restart your phone.
  6. Open Suunto app and go to watch view.
  7. Start the pairing with Suunto app:
    Traverse: Open Options menu > Connectivity > Pair and select Mobile App.
    Ambit3: Open Options menu > Pair and select Mobile App.
    EON Steel and Core: Make sure your EON is active by pressing any button.
  8. When your watch / dive computer appears in the list of devices tap PAIR.
  9. Enter the passkey shown on your watch / dive computer into the pairing request field on your mobile device and tap PAIR.
  10. Wait for the pairing to complete and un-synced logs to be downloaded.

Learn more about how to use the Suunto app and Suunto Movescount together.

 

2. My product is not shown in the list of available devices

Suunto 9, Suunto 5, Suunto 3 and Spartans

  1. Ensure your watch is awake by pressing the middle button.
  2. Ensure from your watch’s Settings menu that:
    – Airplane mode is off: Settings > Connectivity > Airplane mode (toggle is grey).
    – Discovery is on: Settings > Connectivity > Discovery (toggle is green).
    – Power saving is off (Suunto 9, Suunto 5 and Spartan): Setting > General > Power saving (toggle is grey).

 

Suunto D5

  1. Ensure that airplane mode is turned off: Open the options menu and go to General > Connectivity > Airplane mode.



EON Steel and Core dive computers:

  1. Ensure that your product is not paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.


Ambit3, Traverse and Traverse Alpha Collection watches: 

Start the pairing from your watch:

  • Ambit3: Open Options menu > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.
  • Traverse: Open Options menu > Connectivity > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.

If your watch is paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.

 

3) Suunto app shows that pairing failed, but my product and phone seem to be connected

If pairing with Suunto app failed, but your device and phone are connected, and maybe even notifications arrive on your watch, resetting the connection may solve the issue:

On your device:

  1. Spartans, Suunto 5, Suunto 9 and Suunto 3: Open Settings > Connectivity > Paired devices. Select MobileApp, press the middle button and choose Forget.
  2. Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
  3. Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
  4. Suunto D5: Open the Options menu > General > Connectivity and select Forget mobile.

On your phone:

  1. Close Suunto app completely. Learn more about how to force close apps on your iPhone.
  2. Open your phone’s Bluetooth settings. Tap the blue info-icon next to your watch under My devices. Then select Forget this device and confirm by pressing Forget device.



  3. Turn off your phone’s Bluetooth.
  4. Restart your phone.

Restart pairing:

  1. Open Suunto app and tap the ‘watch’ icon to enter the Watch view.
  2. Turn on Bluetooth as described in the app.
  3. Follow the pairing steps.
    With Ambit3 and Traverse watches start the pairing from your watch.

 

4) The passkey does not appear on my Spartan, Suunto 5, Suunto 9 and Suunto 3

Ensure that Do Not Disturb mode is off:

  1. Open the shortcuts menu from the watch face by keeping the middle button pressed.
  2. Turn Do Not Disturb mode off (toggle is grey).
  3. To resolve the issue, please update the software of your product using SuuntoLink.

Do Not Disturb mode blocks notifications such as the passkey message on your watch.

 

5) I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app

The Replace functionality on your Ambit3, Traverse and Traverse Alpha watch will not unpair your watch from the app it was paired with. Please use the Unpair functionality instead and proceed with un-pair your watch from the mobile app. Then start the pairing process with Suunto app as described in 1) I have Movescount App installed on my phone and want to start using Suunto app.

 

6) My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing

If your watch shows that pairing failed and Suunto app is still trying to connect, select Retry on your watch.

If Suunto app shows that pairing failed, proceed with the steps described in point 3) Suunto app shows that pairing failed, but my product and phone seem to be connected.

Find troubleshooting steps for the most common pairing issues. Try one step at a time and see if the problem was solved.

Are you reading on Suunto app? Some of the steps will require actions on the app. Open the same FAQ article on our website.

Please note that we bring regular software updates for our products and bug fixes:

  1. Ensure you have the latest app version installed. Go to Play Store and check for available app updates.
  2. Ensure your watch uses the latest software. Connect your watch to SuuntoLink, Moveslink2 or DM5 on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch with SuuntoLink  or Moveslink2 or dive computer with DM5.


Common pairing issues and troubleshooting steps

Covered issues:

  1. I have Movescount App installed on my phone and want to start using Suunto app
  2. My product is not shown in the list of available devices
  3. Suunto app shows that pairing failed, but my product and phone seem to be connected (notifications)
  4. The passkey does not appear on my Spartan, Suunto 5, Suunto 9 and Suunto 3 Fitness
  5. I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app
  6. My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing

 

1. I have Movescount App installed on my phone and want to start using Suunto app

Having Suunto Movescount App installed on your phone and using both applications in parallel with your Suunto product, will cause pairing and connectivity issues. We strongly recommend un-installing the Movescount App from your phone following the instructions below: 

 

  1. On your device:
    Spartan, Suunto 9, Suunto 3 Fitness: Open Settings > Connectivity > Paired devices > Mobile App and choose Forget.
    Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
    Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
    EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.
  2. On your phone:
    In your mobile device settings, go to Bluetooth and remove your product from the list of paired devices by tapping the info-icon and then Forget this device.
  3. Un-install Movescount App from your phone.
  4. Restart your phone.
  5. Open Suunto app and go to watch view.
  6. Start the pairing with Suunto app. Make sure your Suunto is active by pressing any button.
    Traverse: Open Options menu > Connectivity > Pair and select Mobile App.
    Ambit3: Open Options menu > Pair and select Mobile App.
    EON Steel and Core: Make sure your EON is active by pressing any button.
  7. When your watch / dive computer appears in the list of devices tap PAIR.
  8. Enter the passkey shown on your watch / dive computer into the pairing request field on your mobile device and tap PAIR.
  9. Wait for the pairing to complete and un-synced logs to be downloaded.

Learn more about how to use the Suunto app and Suunto Movescount together.


2. My product is not shown in the list of available devices

Suunto 9, Suunto 5, Suunto 3 Fitness and Spartans

  1. Ensure your watch is awake by pressing the middle button.
  2. Ensure from your watch’s Settings menu that:
    – Airplane mode is off: Settings > Connectivity > Airplane mode (toggle is grey).
    – Discovery is on: Settings > Connectivity > Discovery (toggle is green).
    – Power saving is off (Suunto 9, Suunto 5 and Spartan only): Setting > General > Power saving (toggle is grey).


EON Steel and Core dive computers:

  1. Ensure your dive computer is awake by pressing any button.
  2. Ensure that your product is not paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.
  3. Ensure the airplane mode is off: Enter the menu and open General > Connectivity > Airplane mode > Off.

Suunto D5

  1. Ensure that airplane mode is turned off: Open the Options menu > General > Connectivity > Airplane mode.


Ambit3, Traverse and Traverse Alpha Collection watches: 

Start the pairing from your watch:

  • Ambit3: Open Options menu > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.
  • Traverse: Open Options menu > Connectivity > Pair > MobileApp. Your watch should now appear in Suunto app’s list of available devices.

If your watch is paired with another mobile app e.g. Suunto Movescount App, follow the troubleshooting steps listed above under 1) I have Movescount App installed on my phone and want to start using Suunto app.

 

3) Suunto app shows that pairing failed, but my product and phone seem to be connected

If pairing with Suunto app failed, but your device and phone are connected, and maybe even notifications arrive on your watch, resetting the connection may solve the issue:

On your device:

  1. Spartans, Suunto 5, Suunto 9 and Suunto 3 Fitness: Open Settings > Connectivity > Paired devices. Select MobileApp, press the middle button and choose Forget.
  2. Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
  3. Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
  4. Suunto D5: Open the Options menu > General > Connectivity and select Forget mobile.

On your phone:

  1. Close Suunto app completely. Open your phone’s Settings menu, go to applications or apps, open Suunto app and Force close the app.



  2. Open your phone’s Bluetooth settings. Tap the blue info-icon next to your watch under My devices. Then select Forget this device and confirm by pressing Forget device.
  3. Turn off your phone’s Bluetooth.
  4. Restart your phone.

Restart pairing:

  1. Open Suunto app and tap the ‘watch’ icon to enter the Watch view.
  2. Turn on Bluetooth as described in the app.
  3. Follow the pairing steps.
    With Ambit3 and Traverse watches start the pairing from your watch.

 

4) The passkey does not appear on my Spartan, Suunto 5, Suunto 9 or Suunto 3 Fitness

Ensure that Do Not Disturb mode is off:

  1. Open the shortcuts menu from the watch face by keeping the middle button pressed.
  2. Turn Do Not Disturb mode off (toggle is grey).
  3. To resolve the issue, please update the software of your product using SuuntoLink.

Do Not Disturb mode blocks notifications such as the passkey message on your watch.

 

5) I chose to “Replace” the mobile app on my Ambit3, Traverse or Traverse Alpha, but it won’t pair with Suunto app

The Replace functionality on your Ambit3, Traverse and Traverse Alpha watch will only unpair your watch from the app is was paired with, however, the mobile app and your phone will still be connected to your watch.

To un-pair your watch from the mobile app and pair it with Suunto app, please follow the steps described in 1) I have Movescount App installed on my phone and want to start using Suunto app.

 

6) My Ambit3, Traverse or Traverse Alpha shows that pairing failed, but Suunto app is still pairing

If your watch shows that pairing failed and Suunto app is still trying to connect, select Retry on your watch.

If Suunto app shows that pairing failed, proceed with the steps described in point 3) Suunto app shows that pairing failed, but my product and phone seem to be connected.

The following troubleshooting steps may help solve the connectivity issue with Suunto 5, Suunto 3 Fitness, Suunto 9, Spartan, Ambit3, Traverse and Traverse Alpha Collection watches and Suunto D5, EON Steel and Core dive computers. Try one step at a time and see if the problem was solved.

As some of the steps will require you to close Suunto app, you can find the same FAQ article on our website.

 

On your device:

All:

  1. Ensure your watch is close by and is awake by pressing the middle button.


Suunto 5, Suunto 9, Suunto 3 Fitness and Spartan: 

  1. Ensure on your watch that Airplane mode is off (toggle is grey) and Discovery is on (toggle is green) check under Settings > Connectivity.

      

  2. Ensure Power saving is off (toggle is grey): check under Setting > General > Power saving. This applies for Suunto 9 and Spartans only.

 
Ambit3, Traverse and Traverse Alpha:

  1. Ensure that MobileApp sync is set to Auto: 
    Ambit3: Open Options menu > Connectivity > Settings > MobileApp sync > Auto.
    Traverse: Open Options menu > Connectivity > MobileApp sync > Auto.
  2. The data sync with Suunto app needs to be started from through Suunto app. The sync is started automatically when your watch is paired. In case it does not start automatically tap Sync now. The sync will not start when trying to activate it through your watch.

 

EON Steel and Core:

  1. Ensure on your dive computer that Airplane mode is off under General > Connectivity > Airplane mode.

 

Suunto D5:

  1. Ensure on your dive computer that Airplane mode is off: open the Options menu > General > Connectivity > Airplane mode.


On your phone:

  1. Reset the Bluetooth connection: turn off your phone’s Bluetooth (either from your phone’s Bluetooth settings or in the quick settings menu), wait for a few seconds and turn it on again.
  2. If you have Suunto Movescount App installed on your phone, un-install the app as follows. Unfortunately, we cannot recommend having both Suunto app and Movescount app installed on the same phone as it will cause problems with your watch, and app connectivity.


    a) On your device:
    – Spartan, Suunto 9, Suunto 5, Suunto 3 Fitness: Open Settings > Connectivity > Paired devices > Mobile App and choose Forget.
    – Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
    – Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
    – EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.Learn more about how to use the Suunto app and Suunto Movescount together.

  3. b) On your phone:
    – In your mobile device settings, go to Bluetooth and remove your watch from the list of paired devices by tapping the info-icon and then Forget this device.
    – Un-install Movescount App from your phone.
    – Restart your phone.
    – Pair your watch with Suunto app.
  4. Close Suunto app completely and restart the app. Open your phone’s Settings menu, go to applications or apps, open Suunto app and Force stop the app.



  5. Restart your phone.
  6. Ensure you have the latest app version installed. Go to Google Play Store and check for available app updates.
  7. Ensure your Suunto device uses the latest software. Connect your watch to SuuntoLink, Moveslink2 or DM5 on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch with SuuntoLink  or Moveslink2 or dive computer with DM5.

Note: If you tried to synchronize an exercise log with Suunto app, but the sync failed, please send us diagnostic logs from your device. Diagnostic logs help us investigate the issue and provide future improvements. 

To send diagnostic logs:

  1. Open the watch view and tap the menu icon (three dots).
  2. Select Send logs to Suunto. This may take several minutes.

 

In case the mentioned tips did not resolve the issue, reset the connection between your device and the app: 

  1. Open Suunto app and tap the “watch” icon in the top corner to open the Watch view.
  2. Open the settings menu in the upper right corner and open Manage connection.



  3. Tap Forget.



  4. Open the Bluetooth settings in your phone’s settings menu.  Your watch will be listed under Available devices. Tap on the cog icon and select Unpair
  5. Turn off your phone’s Bluetooth.
  6. Restart your phone.
  7. Unpair Suunto app from your device:  – Spartan, Suunto 5, Suunto 3 Fitness and Suunto 9: Open Settings > Connectivity > Paired devices. If Mobile App is listed, select Forget
    – Traverse: Open the Options menu > Connectivity > Pair > Mobile App. Select Unpair.  – Ambit3: Open the Options menu > Pair > MobileApp. Select Unpair
    – EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.
    – Suunto D5: Open the Options menu > General > Connectivity and select Forget mobile
  8. Restart pairing on your phone as if you would pair it for the first time.

The following troubleshooting steps may help solve the connectivity issue with Suunto 5, Suunto 3 Fitness, Suunto 9, Spartan, Ambit3, Traverse and Traverse Alpha Collection watches and Suunto D5, EON Steel and Core dive computers. Try one step at a time and see if the problem was solved.

Are you reading on Suunto app? Some of the steps will require actions on the app. Open the same FAQ article on our website.

 

On your device:

All:

  1. Ensure your watch is close by and is awake by pressing the middle button.


Suunto 5, Suunto 9, Suunto 3 Fitness and Spartan: 

  1. Ensure on your watch that Airplane mode is off (toggle is grey) and Discovery is on (toggle is green) check under Settings > Connectivity.



  2. Ensure Power saving is off (toggle is grey): check under Setting > General > Power saving. This applies for Suunto 5, Suunto 9 and Spartans only.

 

Ambit3, Traverse and Traverse Alpha:

  1. Ensure that MobileApp sync is set to Auto:
    Ambit3: Open Options menu > Connectivity > Settings > MobileApp sync > Auto.
    Traverse: Open Options menu > Connectivity > MobileApp sync > Auto.
  2. The data sync with Suunto app needs to be started from through Suunto app. The sync is started automatically when your watch is paired. In case it does not start automatically tap Sync now. The sync will not start when trying to activate it through your watch.

 

EON Steel and Core:

  1. Ensure on your dive computer that Airplane mode is off under General > Connectivity > Airplane mode.

 

Suunto D5:

  1. Ensure on your dive computer that Airplane mode is off: open the Options menu > General > Connectivity > Airplane mode.

 

On your phone:

  1. Reset the Bluetooth connection: turn off your phone’s Bluetooth (either from your phone’s Bluetooth settings or in the control center), wait for a few seconds and turn it on again.

  2. If you have Suunto Movescount App installed on your phone, please un-install the app as follows. Unfortunately, we cannot recommend having both Suunto app and Movescount app installed on the same phone as it will cause problems with your watch, and app connectivity.

    Ambit3, Traverse and Traverse Alpha watches and EON Steel and Core dive computers:

    – On your device:
      Traverse: Open Options menu > Connectivity > Pair > Mobile App. Select Unpair.
      Ambit3: Open Options menu > Pair > MobileApp. Select Unpair.
      EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.

    – On your phone:
      Open Movescount App and tap the watch icon on the top right of the screen. In the watch state view, tap Details in the upper left corner, and then select the Forget button.


       

    – In your mobile device settings, go to Bluetooth and remove your watch from the list of connected devices by tapping the info-icon and then Forget this device.


       

    – Un-install Movescount App from your phone.

    – Restart your phone.

    – Pair your watch with Suunto app.


    Suunto 9 and Spartan:

    – Please un-install Movescount App from your mobile device.

    Learn more about how to use the Suunto app and Suunto Movescount together.

  3. Close Suunto app completely and restart the app. Learn more about how to force close apps on your iPhone.

  4. Restart your phone.
  5. Ensure you have the latest app version installed. Go to App Store (Myapp or other) and check for available app updates.

  6. Ensure your Suunto device uses the latest software. Connect your watch to SuuntoLink, Moveslink2 or DM5 on your computer and check for available updates. Learn more about software updates for your product and how to install the software on your watch with SuuntoLink  or Moveslink2 or dive computer with DM5.


Note:
 If you tried to synchronize an exercise log with Suunto app, but the sync failed, please send us diagnostic logs from your device. Diagnostic logs help us investigate the issue and provide future improvements. 

To send diagnostic logs on Suunto app:

  1. Open your Profile.
  2. Scroll down and select Send logs to Suunto. This may take several minutes.

 

In case the mentioned tips did not resolve the issue, reset the connection between your watch and the app:

  1. Open Suunto app and tap the “watch” icon in the top corner to open the watch view.
    Watch icon in Suunto app.
  2. Open the settings menu in the upper right corner and open Manage connection.
    Manage connection in settings menu.

  3. Tap Forget.
     Forget watch from Suunto app.   

  4. Open the Bluetooth settings in your phone’s settings menu. Your watch will be listed under My devices. Tap on the blue info icon and select Forget This Device. Re-confirm by tapping Forget Device
    Tap on blue info icon in Bluetooth settings menu.  

  5. Turn off your phone’s Bluetooth.
  6. Restart your phone.
  7. Unpair Suunto app from your watch: 
    Spartan, Suunto 5, Suunto 3 Fitness and Sunnto 9: Open Settings > Connectivity > Paired devices. If Mobile App is listed, select Forget.
    Traverse: Open the Options menu > Connectivity > Pair > Mobile App. Select Unpair.
    Ambit3: Open the Options menu > Pair > MobileApp. Select Unpair.
    EON Steel and Core: Enter the menu and open General > Connectivity > Forget mobile.
    Suunto D5: Open the Options menu > General > Connectivity and select Forget mobile.
  8. Restart pairing on your phone as if you would pair it for the first time. 

Currently you cannot synchronize routes or custom sport modes with Suunto app for Ambit3, Traverse and Traverse Alpha Collection watches. These features are currently available using Suunto Movescount.

YOU NEED TO:

  • Make sure you have the latest software for your Suunto watch. Click here to find out more. 
  • Make sure you have the latest version of the Suunto app installed on your mobile device. Access the App Store and check for updates. 
  • Know that this article DOES NOT APPLY to Suunto 7. For more information on Suunto 7 notifications, click here

Getting started: 

To enable notifications and incoming calls: 

  1. If you haven’t already, pair your watch with the Suunto app and wait for the sync to be completed. After you have paired your watch, accept the notification permission dialog Suunto app prompts you with. 
  2. On your iPhone, after you paired your watch to your iPhone, go to Settings – Bluetooth and tap the watch name under the paired devices. Toggle on Share System Notifications.
  3. Enable notifications on your watch: 
    • Suunto 3, 5, 9, and Suunto Spartan collections: go to the Settings – select Notifications and toggle on the notifications. 
    • Ambit3: open the Options menu – Connectivity – Settings – Notifications – On (available only when paired with Suunto app).
    • Traverse: open the Options menu – Connectivity – Notifications – On (available only when paired with Suunto app).
    • Suunto D5: go to General – Connectivity – Notifications – make sure they are On

Note: Having Suunto Movescount App installed on your phone and using both applications in parallel with your Suunto product, will cause connectivity and notification issues. We strongly recommend un-installing the Movescount App from your phone following the instructions described in section 1) I have Movescount App installed on my iPhone and I want to start using Suunto app.

 

Notifications iOS.png

Common issues and troubleshooting steps: 

  1. I do not get notifications on my watch (and I never did). 

    • Make sure you have correctly enabled notifications on both your watch and phone as described in steps 1 to 3 in the Getting started section above.
  2. I do not get notifications on my watch anymore (it stopped working). 

    • Make sure your watch and Suunto app are connected.
    • Make sure you have the latest iOS version installed: tap Settings – General – Software update to see if an update is available.
    • Reset the Bluetooth connection between your phone and your watch via the Settings menu of your phone.
      Note: It is not enough to turn on and off the connection via the Control Center menu.
    • Disable and enable Airplane mode on your watch. Scroll to Settings > Connectivity > Airplane mode (toggle is grey).
    • Make sure the software of your Suunto watch is up-to-date and you are using the latest version of Suunto app. Open the Store on your phone to see if an update is waiting for you.
    • Soft reset your watch. Learn more.
    • Un-pair your watch from Suunto app and re-pair it.  Learn how to unpair from Suunto app (instructions are at the end of the article).
  3. Some notifications are not shown correctly on my watch. 

    • Your Suunto watch displays text messages in languages supported by your watch. Images and smileys are not displayed and are converted into dots (…).In case your phone uses a language setting that is not supported by your Suunto watch, messages may be displayed incorrectly. To verify the supported Suunto watch languages, open Settings > General > Language.

  4. I can still see notifications on my watch even if I read them on the phone.

    • For notifications to be cleared from your watch,

      1. Make sure your watch is connected to the Suunto app.
      2. Open the message from the notification center and read it.

      Note: When reading messages on your mobile device while your watch and Suunto app are not connected or only clearing the notification center, the notifications will not be removed from your watch.

YOU NEED TO:

  • Make sure you have the latest software for your Suunto watch. Click here to find out more. 
  • Make sure you have the latest version of the Suunto app installed on your mobile device. Access the Store and check for updates. 
  • Know that this article DOES NOT APPLY to Suunto 7. For more information on Suunto 7 notifications, click here

 

Getting started: 

To enable notifications and incoming calls: 

  1. If you haven’t already, pair your watch with the Suunto app and wait for the sync to be completed. After you have paired your watch, accept all the notification permissions dialogs Suunto app prompts you with. If you missed any, you can always refer to the following step.  
  2. In the Suunto app, tap Notifications on watch and check whether you have enabled all of the permissions required. Any permission that shows Allow still needs to be enabled. 
    • Tap Allow on the Notification access. In the opened view toggle the Suunto app switch on and press Allow on the pop-up dialog.
    • Tap Allow on all the other permissions and also tap Allow on all opened pop up dialogs.
    • In the Applications section, you can choose which apps can send you notifications on your watch. 
  3. Enable notifications on your watch: 
    • Suunto 3, 5, 9, and Suunto Spartan collections: go to the Settings – select Notifications and toggle on the notifications. 
    • Ambit3: open the Options menu – Connectivity – Settings – Notifications – On (available only when paired with Suunto app).
    • Traverse: open the Options menu – Connectivity – Notifications – On (available only when paired with Suunto app).
    • Suunto D5: go to General – Connectivity – Notifications – make sure they are On.

Note: Having Suunto Movescount App installed on your phone and using both applications in parallel with your Suunto product, will cause connectivity and notification issues. We strongly recommend un-installing the Movescount App from your phone following the instructions described in section 1) I have Movescount App installed on my Android phone and want to start using Suunto app.

Common issues and troubleshooting steps: 

  1. I do not get notifications on my watch (and I never did). 

    • Make sure you have correctly enabled notifications on both your watch and phone as described in steps 1 to 4 in the Getting started section described above.
  2. I do not get notifications on my watch anymore (it stopped working). 

    • Make sure your watch and Suunto app are connected.
    • Reset the Bluetooth connection between your phone and your watch via the Settings menu of your phone.
      Note: It is not enough to reset the connection via the Quick Settings menu.
    • Make sure battery saving mode is deactivated on your mobile device especially on Nokia, OnePlus, Huawei, and Xiaomi devices. Battery saving mode may turn off apps that are used in the background and may prevent notifications to be synced to your Suunto watch.
    • Disable and enable Airplane mode on your watch. Scroll to Settings > Connectivity > Airplane mode (toggle is grey).
    • Make sure the software of your Suunto watch is up-to-date and you use the latest version of Suunto app. Open the Store on your phone to see if an update is waiting for you.
    • Soft reset your watch. Learn more.
    • Un-pair your watch from Suunto app and re-pair it.  Learn how to unpair from Suunto app (instructions are at the end of the article).
  3. Some notifications are not shown correctly on my watch. 

    • Your Suunto watch displays text messages in languages supported by your watch. Images and smileys are not displayed and are converted into dots (…).

      In case your phone uses a language setting that is not supported by your Suunto watch, messages may be displayed incorrectly. To verify the supported Suunto watch languages, open Settings > General > Language.

  4. I can still see notifications on my watch even if I read them on the phone.

    • For notifications to be cleared from your watch,

      1. Make sure your watch is connected to Suunto app.
      2. Open the message from the notification center and read it.

      Note: When reading messages on your mobile device while your watch and Suunto app are not connected or only clearing the notification center, the notifications will not be removed from your watch.

Suunto app uses the same language as your phone given that the app is available in this language. To change the language of Suunto app, you will need to adjust the language of your phone.

Suunto app currently supports the following languages. If your language is not listed, Suunto app will run in English.

  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Russian
  • Simplified Chinese
  • Spanish
  • Swedish
  • Thai
  • Turkish

Your Suunto 3, Suunto 5, Suunto 7, Suunto 9, and Suunto Spartan watch comes equipped with a wide range of pre-defined sport modes and shows the most relevant data during your exercise. Nevertheless, you can also create custom sport modes with Suunto app.                               Screenshot 2020-05-04 at 10.26.31.png

How to create a new custom sport mode?

  1. Connect your watch to the Suunto app and select the Sport mode customization section. 
  2. Tap Create sport mode.
  3. On the Select sport pop-up, you can select the type of activity. 

Tip: You can create more than one custom sport modes for the same sport. For example, you can have a custom running mode for races and one for the recovery sessions.

           

 

Personalize the layout and the information shown on the screen:

 

  1. To change the display layout, tap Change, and select the layout you prefer.

         

 

     2.  To change the information, tap a field shown in the list and select the training data you prefer.

      .     Screenshot 2020-05-04 at 13.49.40.png


Find your new custom sport mode in the shortlist. Suunto app will automatically sync your new custom sport mode to your watch. Open Exercise/Suunto Wear app on your watch and you will already have the customized sport mode available for you to try it out. 

 

How to edit a custom sport mode?

Unlike pre-defined sport modes, custom sport modes are highlighted with a colored icon in the shortlist in Suunto app and can be edited:

  1. Tap the sport mode you wish to customize.
  2. Personalize the layout and data fields as described above.

Suunto app will automatically sync the changes to your watch after you have finished editing the information.

 

     IMG_6008.png

 

How to manage the shortlist in your Suunto watch?

The shortlist in your watch reflects the sport modes that you have recently used. Both custom and pre-defined sport modes can be removed from the shortlist, but only custom sport modes can be edited.

To remove sport modes from the list, tap Edit next to Shortlist in the watch. Remove the sport modes you don’t need. 

Screenshot 2020-05-04 at 13.53.06.png

       

Note: You cannot delete all the sport modes in the shortlist. You need to have at least one sport mode available. 

 

Additional sport mode-specific settings*

*Some watch models deliver additional sport mode options, please note there are differences between the capabilities of the watches.

Settings like GPS accuracy/battery modes, the use of heart rate measurement, and/or other settings, can be changed/selected in the watch before you start the activity. 

You can’t see sport mode customization in your Suunto app?

To use sport mode customization, you need

  1. the latest version of the Suunto app: open Suunto app in the App Store and check if you have any pending update. 
  2. the latest software version for your Suunto device:
    1. For Suunto 7: system updates are automatically downloaded and installed when your watch is charging and connected to Wifi. However, if a system update does not install on its own, you can manually download and install it. Read more about Suunto 7 updates here
    2. For Suunto 3, Suunto 5, Suunto 9, and Suunto Spartan watches: install SuuntoLink and connect your watch to your computer using the charging cable. Both SuuntoLink and Suunto app will inform you if there is a new software update available for your device.

Your Suunto 3, Suunto 5, Suunto 7, Suunto 9, and Suunto Spartan watch comes equipped with a wide range of pre-defined sport modes and shows the most relevant data during your exercise. Nevertheless, you can also create custom sport modes with the Suunto app.   

 

Screenshot 2020-05-18 at 13.03.44.png

 

How to create a new custom sport mode?

  1. Connect your watch to the Suunto app and select the Sport mode customization section. 
  2. Tap Create sport mode.
  3. On the Select sport pop-up, you can select the type of activity. 

 

Tip: You can create more than one custom sport modes for the same sport. For example, you can have a custom running mode for races and one for the recovery sessions.

 

Watch_view_1.png

 

Personalize the layout and the information shown on the screen:

 

  1. To change the display layout, tap Change, and select the layout you prefer.

Change_display_1.png


     2. To change the information, tap a field shown in the list and select the training data you prefer.

Change_data_1.png


Find your new custom sport mode in the shortlist. Suunto app will automatically sync your new custom sport mode to your watch. Open Exercise/Suunto Wear app on your watch and you will already have the customized sport mode available for you to try it out. 

 

How to edit a custom sport mode?

Unlike pre-defined sport modes, custom sport modes are highlighted with a colored icon in the shortlist in Suunto app and can be edited:

  1. Tap the sport mode you wish to customize.
  2. Personalize the layout and data fields as described above.

Suunto app will automatically sync the changes to your watch after you have finished editing the information.

 

Edit_custom_mode_1.png

 

How to manage the shortlist in your Suunto watch?

The shortlist in your watch reflects the sport modes that you have recently used. Both custom and pre-defined sport modes can be removed from the shortlist, but only custom sport modes can be edited. To remove sport modes from the list, tap Edit next to Shortlist in the watch. Remove the sport modes you don’t need.

 

Delete_1.png

Note: You cannot delete all the sport modes in the shortlist. You need to have at least one sport mode available. 

 

Additional sport mode-specific settings*

*Some watch models deliver additional sport mode options, please note there are differences between the capabilities of the watches.

Settings like GPS accuracy/battery modes, the use of heart rate measurement, and/or other settings, can be changed/selected in the watch before you start the activity. 

You can’t see sport mode customization in your Suunto app?

To use sport mode customization, you need

  1. the latest version of the Suunto app: open Suunto app in the App Store and check if you have any pending update. 
  2. the latest software version for your Suunto device:
    1. For Suunto 7: system updates are automatically downloaded and installed when your watch is charging and connected to Wifi. However, if a system update does not install on its own, you can manually download and install it. Read more about Suunto 7 updates here
    2. For Suunto 3, Suunto 5, Suunto 9, and Suunto Spartan watches: install SuuntoLink and connect your watch to your computer using the charging cable. Both SuuntoLink and Suunto app will inform you if there is a new software update available for your device.

Creating a route in the Suunto app is easy.

Open the Suunto app and go in the Map viewer (4th from the left).

 IMG_4055.jpg

Press the Plus icon on the screen and select the Create route option.

     File (8).jpg   image9sl95.png

Tap on the map to set a starting point. It will be marked on the map with a blue circle A

Tap the next point to continue routing. As you go through different lengths of your route, the altitude graph will be displayed in the lower part of the screen, including total distanceascent, and duration with an average 5.0 km/h speed (press the speed and you can edit the average). 

 

On the right side of the screen you can find 4 different icons: 

 

loc ios.png Press this icon to return to your starting point if you no longer have it in view. 

 layers.pngPress this icon to select the type of map: terrain, satellite or use a heatmap for a particular sport.

IMG_4093.png Press this icon to select the type of routing you want: free drawing, any road or path, all road types for cycling and mountain biking and the paved roads. 

img_4093 (1).png Press this icon to undo a modification in the track’s design. 

 

After you have created the route press Done to save, name your route, and select the suitable activity types. 

 

File (9).jpg

Save the changes and the route will automatically be synced to the watch after you toggle the Use in watch switch. 

imagel3ed7.png

Creating a route in Suunto app is easy.

Open Suunto app and go in the Map explorer (3rd from the left).

imagechpyd.png

Press the Plus icon on the screen and select the Create route option.

      Screenshot_20191025-132644.png

Tap on the map to set a starting point. It will be marked on the map with a blue circle A

Tap the next point to continue routing. As you go through different lengths of your route, the altitude graph will be displayed in the lower part of the screen, including total distanceascent, and duration with an average 5.0 km/h speed. 

On both sides of the screen you can find 4 different icons: 

 

 

 Press this icon to return to your starting point if you no longer have it in view. 

layers android .png Press this icon to select the type of map: terrain, satellite or use a heatmap for a particular sport.

IMG_4093.png Press this icon to select the type of routing you want: free drawing, any road or path, all road types for cycling and mountain biking and the paved roads. 

back android.png Press this icon to undo a modification in the track’s design. 

 

 

After you have created the route press done android.pngto save (or swipe up), name your route and select the suitable activity types. Toggle the Add to watch switch and the route will automatically be synced to the watch. 

    imagev9v59.png

You have 2 ways to import a .gpx file to your Suunto app.

What is important is to have the file previously downloaded and available on your iCloud, Drive and/or iPhone.  

 

Open Suunto app and go in the Map viewer (4th from the left).

These are the two ways available:

  1. Press the Plus button on the map screen and select the Import route (.gpx) option.

           

You can browse different files and folders on your phone to find the route. Additionally, you can search your phone by using the search bar. Selecting the file will open it in the map section of the app. Edit it, give it a name and save it in your library.

       image9sjq.pngimagenpmc8.png

 

   2. Alternatively, underneath the Plus sign in the map view, you can find the library button. Press it and in the upper right corner, you can simply select Import and go through the same process.

       image5ntgh.png      imagel77.png  image1k1l.png

You have 2 ways to import a .gpx file to your Suunto app.

What is important is to have the file previously downloaded and available in your Files or on a Drive. 

 

Open Suunto app and go in the Map explorer (3rd from the left).

imagequg3.png

These are the two ways available:

     

  1. Press the Plus button on the map screen, select the Import route (.gpx) option and select the file you would like to open. Look under your phone’s Downloads or other folders (including Drives). 

         imagefwclb.pngScreenshot_20191025-133317.pngScreenshot_20191025-133325.png

Selecting the file will open it in the map section of the app. Edit it, give it a name and save it in your library. 

 

    2. From the Explorer, select Routes in the upper side of the bar and you will find the same Plus button in the lower part of the page. Press it and select the route import to go through the same process detailed above. 

          imagew1zt9.png

Currently the following limitations exist when using Suunto app and Movescount at the same time:

  • Synchronizing routes
  • Synchronizing custom sport modes

 

The Suunto app provides a convenient route planning tool which allows you to synchronize your routes to your Suunto watch. In addition, the Suunto app allows you to create custom sport modes and personalize layouts and data of single exercise displays.

When synchronizing a route or custom sport mode with the Suunto app to your watch, your watch connects to Suunto app. After syncing, you will not be able to sync your activities with Suunto Movescount app and web from then on. In addition, SuuntoLink may have issues connecting to your watch and will not synchronize your workouts with Suunto Movescount.

We recommend using Suunto app to synchronize routes and custom sport modes to your Suunto watch if it has become your primary digital service.

If you synced a route or custom sport mode with Suunto app and would like to continue using Movescount, you will need to restore your watch settings to default values via SuuntoLink:

  1. Connect your watch to the computer using the Suunto USB cable.
  2. Click the cog icon and open Watches.
  3. Click Reset all setting under your watch and confirm.
  4. Click Reset watch.

Note: Restoring default values will erase exercise data that has not synced to Suunto app from your watch. To not lose your exercise data, sync your watch with the Suunto app first and then restore your watch to default values.

Note: It is not enough to delete the route(s) created with the Suunto app from your watch. Once the app is used to write data in the watch, only restoring your watch settings to default values resets the connection.

To change or reset your password:

  1. Open Settings and tap Account settings.
  2. Select Change password and tap Change password.
  3. A password reset link will be send to the email address you created your account with.
    Note: It may take some time (in rare cases up to several hours) until you will receive the email. Please check the spam, junk or other email folders, if you can’t find the email. If you did not receive the email, resend it in the Change password setting in Suunto app.
  4. Follow the instructions described in the email to create a new password.

 

If you forgot your Suunto app password:

To change or reset your password,

  1. Sign out of your account: Open Settings and tap Sign out.
  2. Tap Log In and select Forgot your password?
  3. Enter your email address or user name and follow the steps described in the password reset email to create a new password.

 

If you have any troubles changing or resetting your password, please contact our Suunto support. We are happy to assist you.

To change or reset your password,

  1. Open your Profile, select Settings, scroll down and tap Account.
  2. Select Change password and confirm.
  3. A password reset link will be send to the email address you created your account with.
    Note: It may take some time (in rare cases up to several hours) until you will receive the email. Please check the spam, junk or other email folders, if you can’t find the email. If you did not receive the email, resend it in the Change password setting in Suunto app.
  4. Follow the instructions described in the email to create a new password.

 

If you forgot your Suunto app password:

  1. Sign out of your account: Open your Profile and tap Sign out.

    Suunto app for iOS -how to change the password - step 1

  2. Tap to Log In and select Forgot password

    Suunto app for iOS -how to change the password - step 2
  3. Enter your email address and follow the steps described in the password recovery email to create a new password.

    Suunto app for iOS -how to change the password - step 3

If you have any troubles changing or resetting your password, please contact our Suunto support. We are happy to assist you.

We are sad to see you go and will miss you as part of the Suunto community.

To delete your account and all your data:

  1. Open Settings and tap Account settings.
  2. Select Delete account and tap Send delete link.
  3. A delete account link will be sent to the email address you created your account with.
    Please note that it might take some time (in rare cases up to several hours) until you will receive the email. Please check spam, junk or other email folders, if you can’t find the email.
  4. Follow the instructions described in the email to delete your account.
    Please note, that deleting your account cannot be undone and the data cannot be recovered.

Note:
Please know Suunto and Sports Tracker are collaborating to bring you Suunto app. Therefore, you will see information related to Sports Tracker in the account deletion steps.

If you use Sports Tracker app with the same credentials, also your Sports Tracker account with all your data will be deleted and can’t be recovered.

If you have any troubles deleting your account, please contact our Suunto support. We are happy to assist you.

When using Suunto app together with a Suunto device, your personal information like weight, gender or birth date will be synchronized to to Suunto app.

To change personal information, update these values in your Suunto 9, Suunto 3 or Spartan watch under Settings > General > Personal and synchronize your watch with the app.

Ambit3 and Traverse watches: Currently it is not possible to synchronize personal information to Suunto app or edit the information in the app. We apologize for the inconveniences.

You are only using Suunto app?

If you use Suunto app without having a Suunto watch connected to the app, you can update your personal information in the app.

  • Android: To update open Settings > User settings. Tap to select the data you wish to update.
  • iOS: To update open your Profile > Settings. Tap to select the data you wish to update.

Please note that this information will be overwritten when you pair a Suunto device with the app.

In Suunto app:

Currently it is not possible to change the starting day of the week in Suunto app.

 

On your Suunto 9, Suunto 3 Fitness and Spartan:

Open Settings > General > Time/date > Start week on to change the starting day of the week in your watch.

Please note that this setting will not sync to Suunto app.

Find friends on Suunto app

To start following your friends and other inspiring athletes and members of the Suunto community, open People. You have two options to find friends

  1. Find Facebook Friends: Connect Suunto app to your Facebook account to see who of your Facebook friends uses Suunto app or Sports Tracker. 
    Please know that Suunto and Sports Tracker are partnering to bring you Suunto app. Therefore, you will see Sports Tracker in the Facebook sign up steps.
  2. Search: Find friends by searching for their name or user name.

 

Manage who can follow you

Decide who you want to share your profile and exercise data with. Suunto app gives you the option to manage new followers by manually approving them. To activate this approval process:

  1. Go to Settings > Privacy. 
  2. Toggle on the switch if you want to approve new followers.
  3. Select any of the 3 default privacy settings:
    • Public – the community can see your activities. 
    • Followers – only followers can see and comment on activities. 
    • Private – only you can see your activities.

Remove followers

You can remove followers in Suunto app by:

  1. Going to People and opening Followers. Here you can see who is following you. 
  2. To remove a follower, tap  and select the followers you want to remove. Press Screenshot_20191029-100349.png and the follower(s) selected will be removed. 

Find friends on Suunto app

To start following your friends and other inspiring athletes and members of the Suunto community, open your Profile and select Find people. Here you have three options:

  1. Find Facebook Friends: Connect Suunto app to your Facebook account to see who of your Facebook friends uses Suunto app or Sports Tracker. 
    Please know that Suunto and Sports Tracker are partnering to bring you Suunto app. Therefore, you will see Sports Tracker in the Facebook sign up steps.
  2. Search: Find friends by searching for their name or user name.
  3. Invite friends: Share a link to Suunto app with your friends and invite them to Suunto app.

 

Manage who can follow you

Decide who you want to share your profile and exercise data with. Suunto app gives you the option to manage new followers by manually approving them. To activate the approval process:

  1. Go to Profile > Settings > Privacy.
  2. Toggle on the switch if you want to approve new followers.
  3. Select one of the default privacy settings: 
    • Public – the community can see your activities. 
    • Followers – only followers can see and comment on activities. 
    • Private – only you can see your activities. 

 

Remove followers

You can simply remove followers by going to your Profile and tap on your followers under your profile photo. Then: 

  1. In the upper right side of your screen, pressIMG_4151.png
  2. For any follower you want to remove, press the red circle that appeared and confirm by selecting Delete. Please note that the removed follower will not be notified you removed them. 

By sending diagnostic logs, you can help us improve Suunto app. Your logs include valuable details about your device and your app usage that allows us to investigate issues that might occur.

To send logs:

  1. Open Profile in the app and scroll to the bottom of the view.
  2. Tap Send logs to Suunto and then Confirm.
    Note: Your watch needs to be paired with Suunto app to see this option.

Sending logs may take several minutes. Please do not close the app until you are notified that the logs have been successfully sent.

You can use Suunto Movescount to create POIs and sync them to your watch:

  1. Create an account on / open movescount.com.
  2. Open Me > Watches > My watches.
  3. Select your watch from the list.
  4. Open Navigation > POIs (Points of interest).
  5. Click Create new point of interest and fill in your POI details.
  6. Save the POI and then add it to your watch by toggling on Use in watch.
  7. Sync the POI with your watch using SuuntoLink (USB cable).

Route planning and discovering new tracks are an important part of your adventure with Suunto. They are also the basis for how we will continue to enrich your experience with the Suunto app.

You can upload your Movescount routes to Suunto app following these steps: 

  • open (edit) the route you have in your Movescount library. 

Screenshot 2019-10-25 at 11.08.31.png

  • on the left side of the Map, you will have the description of the route you just opened, click the Export button. 
  • select the .gpx format (the only one compatible with the Suunto app) and click OK to save it to your PC. 

Screenshot 2019-10-25 at 11.09.09.png   Screenshot 2019-10-25 at 11.09.27.png

You should be able to transfer the downloaded file to your Drive/Cloud or directly save it into your phone’s Files. 


Now: 

  • open the Suunto app, go to the Map section and press the plus button to Import route (GPX) and open the file.
  • any modifications to the route can be done now, name it and save it to your Suunto app library. 

One at a time, the routes you have saved in Movescount can be transferred to the Suunto app. 

How to connect?

  1. Download the Relive app 
    The app is available on the App Store for iOS devices and on Google Play for Android devices. 
  2. Connect Relive with your Suunto account 
    Once you have downloaded the Relive app, open it and go to Settings > Connected Trackers. Look for Suunto and click on Connect. Fill in with your username and password and press Log In. 
  3. Go outside! 
    Your Suunto account is now synced with the Relive app. Go record an activity using GPS with your watch or the Suunto app and create your first Relive video! Alternatively, Relive gives you the opportunity to select one existing activity from your Suunto app Diary to create your first Relive video. Please note, after that creating Relive videos from past activities in your Suunto app Diary is a premium feature. 

 

Which activities are synchronized with Relive?

All activities using GPS or Connected GPS like e.g. running, cycling or walking which you record either with your Suunto watch or with Suunto app are synced to your Relive account. 

Learn how to use Connected GPS on Suunto 3 Fitness.

Your Suunto 3 utilizes the GPS of your mobile phone and includes your phone’s GPS data in your exercise logs. The accuracy of the GPS data may be influenced by various factors like your phone model and the GPS chip integrated into your phone. Trees, buildings, mountains or any other kind of obstruction that blocks the sky may impact the accuracy of GPS. The way how you hold or carry your phone may also impact the GPS signal quality.


The following tips may help to improve the accuracy of speed and distance measurements with connected GPS:

 

  • Ensure you have the latest app version installed on your phone
  • Ensure that your phone has a working GPS chip. To check, activate location services, open a map application and check how accurate your position is.
  • We will continue developing the software of your watch and will bring improvements to your watch with future software updates. Ensure you have the latest watch firmware version installed on your watch. To verify, install SuuntoLink on your computer and connect your watch with the supplied USB cable. Download SuuntoLink here.
  • Go outside for starting an exercise (GPS does not work in-doors).
  • Wait until your watch gets location data from your Suunto app before starting an Exercise. The GPS icon on your watch blinks grey while searching and turns green when the connection to your phone’s GPS is established.
  • Ensure you have a clear view of the sky. The view should not be blocked by any kind of obstructions (trees, buildings, mountains, etc.) as the signal strength may be affected.
  • Be aware that carrying your phone in a pocket or backpack may affect the signal strength. We recommend carrying your phone in an outer chest pocket or preferably in your hand or in an armband close to your watch.

 

Troubleshooting steps

Verify after each step if the connection issue was resolved. If not proceed with the subsequent tips:

 

  1. Ensure you approved location services for Suunto app in your phone’s privacy settings.
    Note: It may take several minutes to acquire a GPS signal.
  2. Reset location services on your phone: Open Settings > Connections > Location. Toggle Location services off and then on again. Ensure, locating method is set to High accuracy and improve the accuracy with Wi-Fi and Bluetooth scanning.
  3. Restart your phone.

 

Note: The GPS signal strength depends on the quality and age of the GPS receiver included in your phone and the number of GPS satellites orbiting Earth. This and changes in the Earth’s outer atmosphere as well as changing weather patterns influence the GPS signal strength. Therefore, even if you exercise at the same place and with the same settings, the GPS accuracy may vary.

 

Note: Mobile GPS usage may add to roaming costs depending on your service package. We recommend checking this with your provider.

Your Suunto 3 utilizes the GPS of your mobile phone and includes your phone’s GPS data in your exercise logs. The accuracy of the GPS data may be influenced by various factors like your phone model and the GPS chip integrated into your phone. Trees, buildings, mountains or any other kind of obstruction that blocks the sky may impact the accuracy of GPS. The way how you hold or carry your phone may also impact the GPS signal quality.

 


The following tips may help to improve the accuracy of speed and distance measurements with connected GPS:

 

  • Ensure you have the latest app version installed on your phone
  • Ensure that your phone has a working GPS chip. To check, activate location services, open a map application and check how accurate your position is.
  • We will continue developing the software of your watch and will bring improvements to your watch with future software updates. Ensure you have the latest watch firmware version installed on your watch. To verify, install SuuntoLink on your computer and connect your watch with the supplied USB cable. Download SuuntoLink here
  • Go outside for starting an exercise (GPS does not work in-doors).
  • Wait until your watch gets location data from your Suunto app before starting an exercise. The GPS icon on your watch blinks grey while searching and turns green when the connection to your phone’s GPS is established.
  • Ensure you have a clear view of the sky. The view should not be blocked by any kind of obstructions (trees, buildings, mountains, etc.) as the signal strength may be affected.
  • Be aware that carrying your phone in a pocket or backpack may affect the signal strength. We recommend carrying your phone in an outer chest pocket or preferably in your hand or in an armband close to your watch.

 


Troubleshooting steps
Verify after each step if the connection issue was resolved. If not proceed with the subsequent tips:

 

  1. Ensure you approved location services for Suunto app in your phone’s privacy settings.
    Note: It may take several minutes to acquire a GPS signal.
  2. Reset location services on your phone: Open Settings > Privacy > Location Services. Toggle Location services off and then on again.
  3. Restart your phone.
  4. Reset network settings on your phone. Open Settings > General > Reset > Reset Location & Privacy.
    Note: You will need to reconnect to all Wi-Fi networks and re-configure any custom network settings you might have had.

 

Note: The GPS signal strength depends on the quality and age of the GPS receiver in your phone and the number of GPS satellites currently in range. This and changes in the Earth’s outer atmosphere as well as changing weather patterns influence the GPS signal strength. Therefore, even when you exercise at the same place and with the same settings, the GPS accuracy may vary.

 

Note: Mobile GPS usage may add to roaming costs depending on your service package. We recommend checking this with your provider.

The community in the Suunto App is made up of the Suunto community and the Sports Tracker community. Suunto and Sports Tracker are sister brands of Amer Sports and are collaborating to bring you Suunto app. 

Suunto App and Sports Tracker are collaborating to bring you Suunto app. Both apps are connected and share the same community. If you are previously or currently a Sports Tracker user and use the same login credentials for Suunto app as for Sports Tracker, the account is connected to both applications. In this case your workout history will be synced with both applications.


If you want to start fresh with Suunto app, create a new account with a different email.